Smart Information Flow Technologies - behavior

A Computational Apporach to Etiqeutte and Politeness: An "Etiquette Engine™" for Cultural Interaction Training

admin — Fri, 31 Jul 2015 19:52:37 +0000

Keywords: social interaction behavior, etiquette, politeness, culture, NPSs, cross cultural training, training games

Abstract: Computational models and simulations of culture-specific social interactions are useful for a variety of applications including training, interaction or perception prediction and interpretation and even the design of machines and systems which will interact verbally with members of different cultures. To date, such models have been achieved via the scripting of specific trajectories of behaviors or, in limited instances, through very complex, “first principles” psychological models of agent motivation and goal-based behaviors. Neither of these is entirely appropriate for the production of a large series of rich and deep social interactions. We have developed a quantitative, computational implementation of a rich, universal theory of human-human “politeness” behaviors and the culture-specific interpretive frameworks for them (labeled “etiquette”) from sociology, linguistics and anthropology. This model links observable and inferred aspects of power and familiarity relationships, the degree of imposition of an act (each of which have implications for roles and intents) and the actor’s character to produce expectations about politeness behaviors. We have recently demonstrated the ability for this algorithm to produce culture-specific, politeness-appropriate utterances and perceptions of utterances in a game setting. Furthermore, our algorithmic approach to calculating culturespecific attitudes offered distinct advantages over alternate methods of producing such behaviors. Not only was it possible to more rapidly amass a much larger set of alternate trajectories through an interaction setting, but it was also possible to “swap” alternate sets of cultural knowledge to enable giving an agent alternate cultural perceptions with great ease.

Citation:

Miller, C., & Parasuraman, R. (2007, March 26-29). A Computational Approach to Etiquette and Politeness: An "Etiquette Engine™" for Cultural Interaction Training. Proceedings of the 2007 Conference on Behavior Representation In Modeling and Simulation. Norfolk, VA.

Date Published:

Monday, March 26, 2007

Publication File:

MWFJV-BRIMS07-vfin.pdf

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A Computational Approach to Etiquette and Politeness

admin — Fri, 31 Jul 2015 19:27:53 +0000

Keywords: social interaction behavior, etiquette, politeness, avatar, NPCs, cross cultural training, training games

Abstract: Characters or agents which react appropriately—-taking offense when reasonable, giving deference where appropriate, etc.-- are a fundamental need for believability and accuracy in simulations of social interactions (including culture-specific and multi-cultural interactions). This is especially true for applications where complex and realistic interactions with intelligent agents are important-- such as cross-cultural training for military personnel. We have developed a quantitative, computational implementation of a rich, universal theory of human-human “politeness” behaviors and the culture-specific interpretive frameworks for them (labeled “etiquette”) from sociology, linguistics and anthropology. This model links observable and inferred aspects of power and familiarity relationships, the degree of imposition of an act (each of which have implications for roles and intents) and the actor’s character to produce expectations about politeness behaviors. By using observations of politeness behaviors (or their lack), the same model permits inferences and updates about those attributes. We present the algorithm we have developed and describe its results in scoring the degree of politeness or rudeness across 8 test cases. We see applicability of this model to interactive agent behavior generation and adaptation through the creation of modular, cross-cultural etiquette libraries. While other methods of interactive behavior generation are available (e.g., behavior scripting) our modular, computational approach should provide substantial payoffs in terms of reducing software development costs and/orincreasing the breadth of an agent’s social interaction behaviors.

Citation:

Miller, C., Wu, P., Funk, H., Wilson, P., & Johnson, W. L. (2006, May 15-18). A Computational Approach to Etiquette and Politeness: Initial Test Cases. Proceedings of 2006 BRIMS Conference, Baltimore, MD.

Date Published:

Monday, May 15, 2006

Publication File:

MWFWJ-BRIMS06.pdf

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The Etiquette Quotient: An Approach to Believable Social Interaction Behaviors

admin — Wed, 29 Jul 2015 19:44:43 +0000

Keywords: social interaction behavior, etiquette, politeness, avatar, NPCs, cross cultural training, training games

Abstract: Making avatars react appropriately in social interaction—-to take offense when reasonable, to give deference where appropriate, etc.-- is a more fundamental need for believability and cost-effectiveness than is accuracy in appearance, especially for military applications such as cross-cultural training. We are using a rich, universal theory of human-human “politeness” behaviors and the culture-specific interpretive frameworks for them (labeled “etiquette”) from sociology, linguistics and anthropology to create a computational model of social behavior expectations. This model links observable and inferred aspects of power and familiarity relationships, the degree of imposition of an act (all of which have implications for roles and intents) and the actor’s character to produce politeness behaviors expectations. By using observations of politeness behaviors (or its lack), the same model permits inferences and updates about those attributes. We are refining and implementing this model to provide a computational believability metric based on the delta between observed and expected politeness behaviors—-an “Etiquette Quotient” (EQ)—-of an actor in context. We see applicability of this model t interactive avatar behavior generation and adaptation through modular, cross-cultural etiquette libraries.

Citation:

Miller, C., Chapman, M., Wu, P. & Johnson, L.(2005, May 16-19). The “Etiquette Quotient”: An Approach to Believable Social Interaction Behaviors. Proceedings of the 14th Conference on Behavior Representation in Modeling and Simulation (BRIMS). Universal City, CA.

Date Published:

Monday, May 16, 2005

Publication File:

MLCW-BRIMS05-v2.pdf

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Associates with Etiquette: Meta-Communication to Make Human-Automation Interaction more Natural, Productive and Polite

admin — Tue, 28 Jul 2015 19:29:51 +0000

Keywords: behavior, etiquette, RPA, CIM

Abstract: Several different architectures for adaptive automation systems have now been demonstrated. Yet users remain ambivalent them—as our own work on the U.S. Air Force’s Rotorcraft Pilot’s Associate (RPA) reveals. Thus, we argue, research should be shifting away from how adaptive interfaces and automation can be made to work, and onto how they should behave in conjunction with human users. We find it useful to think about behavioral details and roles and responsibilities in terms of various ‘etiquettes’ for human-machine interactions. Results from RPA suggest that one aspect of establishing acceptable etiquette may be more and better inclusion of ‘meta-communication’ on the part of the system—the ability to report and accept feedback on the system’s perceptions and intentions. We discuss these results in the broader context of etiquette recommendations for adaptive automation systems.

Citation:

Miller, C., & Funk, H. (2001, September 24-26). Associates with Etiquette: Meta-Communication to Make Human-Automation Interaction more Natural, Productive and Polite. Paper presented at the 8th European Conference on Cognitive Science Approaches to Process Control, Munich, Germany.

Date Published:

Monday, September 24, 2001

Publication File:

Miller-CSAPC01-fin.pdf

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