The role of “etiquette” in an automated medication reminder

Keywords: etiquette, reminder, human-machine, face threats, ILSA

Abstract: This paper describes a model of politeness between intentional agents developed from sociolinguistic observations of human-human interactions (Brown and Levinson, 1987) and suggests a method for applying it to human-machine interactions. Applications in the context of a medication reminder system are presented including data which suggest that the Brown and Levinson model provides good predictions for how “polite” alternate reminding utterances will be perceived when delivered by a machine. Additional data from a field test of one such reminding system are presented which indicate that “politeness”, and the etiquette behaviors which achieve various levels of politeness, are important to elders—though not that maximal politeness behaviors are either expected, desired or, perhaps, productive. Further, future applications of the Brown and Levinson model in military training are also discussed.

Miller, C., Wu, P. & Chapman, M.(2004). The role of “etiquette” in an automated medication reminder. In (T. Bickmore, Ed.), Working Notes of the AAAI Fall Symposium on Dialogue Systems for Health Communication (pp. 88-96). Menlo Park, CA: AAAI Press. - [PDF]