User Acceptance and Plan Recognition: Why Even Perfect Intent Inferencing Might Not be Good Enough

Funk, H. and Miller, C. (2001)
In Proceedings of the AAAI Fall Symposium on Intent Inference for Collaborative Tasks. November 2-4, 2001; North Falmouth, MA.

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Keywords: plan recognition, adaptive systems, unpredictability, RPA

Abstract: Plan recognition is discussed in the framework of adaptive automation. A case is made for applying the lessons of human-human interactions, such as those found in Cockpit Resource Management, to avoid producing a correct, yet not fully trusted automation partner. Etiquette ‘rules’ for automation are proposed as a mechanism to achieve this.